Shipping

Shipping Process:

We can ship all over the world.


1.Receive your order and payment

After receiving your order and payment, we will email you to confirm your order address.

2.Prepare the items of your order
In this part, we kindly ask about 1-3 business days for the preparation and pack your parcel.

3.Shipping the order

After the package shipped out, we will send you an email about the shipping information (tracking number and sites).

 

Usually we ship the goods by ePacket.

ePacket shipping time: 12-20 business days, depends on the destination.

Shipping times will be affected during public holidays, customs, weather and other unexpected factors. This is really outside our control, please kindly understand.

If you would like to receive the item faster, we can also ship your items out by EMS, DHL or other faster delivery companies, but we need to charge extra shipping fee. And you can contact us via email: coolpetlovercs@gmail.com.


Once an order has been submitted, no additional items can be added to the order.
If you’d like to change or cancel an order, please contact us at coolpetlovercs@gmail.com within 24 hours, we can only help to correct your order before the parcel shipped out.